Oprah’s ‘sorry’ the Swiss incident ‘got blown up’ & the salesclerk says Oprah’s lying

Here are some photos of Oprah Winfrey at last night’s LA premiere of The Butler. I’ve really liked Oprah’s styling for her press tour – this is the best she’s looked in a while. I like the big, wild hair, I love all of her pink and fuchsia dresses. She looks really good. Anyway, people are still talking about Oprah’s recent admission that a clerk at a Swiss boutique wouldn’t even show her a purse that she wanted. I was surprised by the anti-Oprah sentiments unleashed in that post, quite honestly. While the clerk might not have been motivated by racism, I believe Oprah’s story and I think something shady and bitchy went down in that store. But Oprah kind of wants it to be over. On the red carpet last night, Oprah told the BBC:

“I think that incident in Switzerland was just an incident in Switzerland… I’m really sorry that it got blown up. I purposefully did not mention the name of the store. I’m sorry that I said it was Switzerland…. It’s not an indictment against the country, or even that store. It’s just one person who didn’t want to offer me the opportunity to see the bag.”

Winfrey also explained the context surrounding why she spoke out about the incident.

“I was just referencing it as an example of being in a place where people don’t expect that you would be able to be there,” she said. “Nobody’s gonna call me the N-word to my face unless they’re a thug on Twitter or Facebook. It doesn’t show up that way. It shows up for me differently: I’m in a store…and they make an assessment based upon the way I look and who I am.”

[From BBC]

Yeah. I think she’s right. She didn’t name names or call for a boycott of the boutique or anything. She was asked a question in an interview and she told the story from her perspective. It doesn’t help matters that the people at the boutique are still freaking out or that certain European outlets are playing this like “Oprah says all Europeans are terrible racists!!!”. It also doesn’t help that the people at the boutique keep changing their story.

The sales assistant who refused to show U.S. talkshow billionaire Oprah Winfrey a luxury handbag costing nearly £25,000 claims the superstar lied about what happened in the luxury Swiss boutique where she works. Speaking anonymously to Sunday newspaper SonntagsBlick, the Italian bag lady said she felt ‘powerless’ and in the grip of a ‘cyclone’ after Winfrey went on TV in America to claim she had been the victim of racism.

Winfrey was in Switzerland in July when she walked into the Trois Pommes boutique in Zurich looking for a handbag to match the outfit she was going to wear to old friend Tina Turner’s wedding. She claims the sales assistant refused to show her the black crocodile leather bag because – seeing a black woman – she automatically assumed she would not be able to afford it.

Now the saleslady has hit back, stating: ‘I wasn’t sure what I should present to her when she came in on the afternoon of Saturday July 20 so I showed her some bags from the Jennifer Aniston collection. I explained to her the bags came in different sizes and materials, like I always do. She looked at a frame behind me. Far above there was the 35,000 Swiss franc crocodile leather bag. I simply told her that it was like the one I held in my hand, only much more expensive, and that I could show her similar bags.’

‘It is absolutely not true that I declined to show her the bag on racist grounds. I even asked her if she wanted to look at the bag. She looked around the store again but didn’t say anything else. Then she went with her companion to the lower floor. My colleague saw them to the door. They were not even in the store for five minutes.’

She emphatically denied ever saying to Winfrey: ‘You don’t want to see this bag. It is too expensive. You cannot afford it.’

The saleslady went on: ‘This is not true. This is absurd. I would never say something like that to a customer. Really never. Good manners and politeness are the Alpha and the Omega in this business. I don’t know why she is making these accusations. She is so powerful and I am just a shop girl. I didn’t hurt anyone. I don’t know why someone as great as her must cannibalize me on TV. If it had all taken place as she claimed, why has she not complained the next day at the wedding of Tina Turner with Trudie Goetz, my boss? She was there also at the Turner wedding as a guest.’

‘I don’t understand it. I spoke to Oprah Winfrey in English. My English is okay but not excellent, unfortunately. I didn’t know who she was when she came into the store. That wouldn’t have made any difference if I had. We work really hard to greet all the people who come into the store with the same level of respect and treat them all equally. If someone asks me whether he or she can see an article, I always present these. Because that person is a potential buyer. And my job is to sell it. I’m glad if I can sell an article. It is a reward for me, if I can sell a nice piece. This means that I’m good at my job.’

She has worked in the store for five years, says 50 per cent of the clientele come from abroad and that a bag costing nearly £25,000 is sold ‘only a few times a year.’ Asked what she would say to Oprah now she added: ‘I would apologize and say it was all a misunderstanding. I surely did not intentionally want to insult Ms. Winfrey. I hope this nightmare ends soon.’

[From The Mail]

Yeah, you know what happens next? The shopkeeper and salesclerk and several media outlets will start saying that Oprah is the racist one. I think the melodramatic story of the poor Italian sales lady who would have shown her other bags besides the expensive bags… well, it seems like she’s just trying to put a positive spin on an incident that Oprah read as racism but was probably more like pure snobbishness. Or anti-Americanism. Or sizism. Or all of the above.

Photos courtesy of Fame/Flynet.

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243 Responses to “Oprah’s ‘sorry’ the Swiss incident ‘got blown up’ & the salesclerk says Oprah’s lying”

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  1. duchessofhazard says:

    I’m on Oprah’s side on this one. I’ve been in places in Europe where I’ve been ignored and my credit is gold (and trust me, I’m like Kanye West in which he says, ‘my credit’s white’)and yet, I’ve been ignored and overlooked, whereas my (white) partner has gotten ace service. So yeah, ¬_¬.

    • starrywonder says:

      Me too. Seriously unless you see me putting pants on my head or shirts around my legs no need to treat me crazy like I can’t afford what is in the store. That happens all of the time to me and I promptly take my credit to a store with better customer service.

    • Faye says:

      If it makes you feel better, my credit is equally “gold” and I’m white, and I’ve gotten the same poor treatment in European boutiques (I’ll never forget being hissed at to “Back away, not so close!” when I approached a bag in Louis Vuitton). I don’t know if it’s racism or not, but the salespeople in these high-end boutiques can be right bitches. I actually think it’s part of their sales technique to be snotty to people, since I’ve heard the same thing from others.

      The only places where I’ve gotten really excellent services were the older, more “staid” ones, like Cartier. Which is why they get my business. I don’t need to pay people to be rude to me; there are plenty who will do it for free :).

      • Liberty says:

        I lived in Europe for a few years, and saw racist shite like this happen in Geneva and in a high-end Austrian ski resort, and on a train. So I can believe it. Once when I had a stern word with a shop manager about something I’d seen, she looked gobsmacked to be called out, but not contrite and did not apologize to the woman, who, like me, took her business elsewhere.

      • littlestar says:

        Maybe it really is a European thing. A couple of years ago my fiancé and I were in a Louis Vuitton in Vegas, and the sales people couldn’t be more helpful. Seriously, it was some of the best service of our life. And we weren’t dressed to the 9s either, we were wearing comfy clothes for shopping.

      • Fishee says:

        I lived in Geneva for a few years. The Swiss are pretty xenophobic, to put it mildly. The thigs that people felt comfortable saying out loud about the Middle Easterners who summered there made me cringe. They don’t even really like other Europeans, either. So, yeah, I don’t think Opes made this up.

    • Layale says:

      It happened to me, and I’m white! I handled it differently. I said, “Get the manager.” Pulled out my credit card and said to the manager, “I want to purchase that dress. Ring me up and make sure she (the sales clerk who denied me) doesn’t get the commission.”

      • littlestar says:

        Good for you!

        I really hate poor customer service. There’s no need to look down on someone because of how they look or how they are dressed. Treat all customers the same, especially if you are working off of commission. You never know who is going to be spending the $$$.

      • F5 says:

        But Oprah can’t stand the N-word as in “No”;)
        She built her career on being a victim so this is nothing new..

      • FL says:

        Great response. You took control if the situation.

      • CC says:

        This also happened to my mom. She’s white, and she was waiting for the clerk to come back from the stockroom with a pair of sunglasses she was going to purchase, the security guard asked her what she was doing while doing nothing while standing at the counter.

        I told my mom she should have waited until clerk came back and told them she no longer wanted the glasses due t the security guard’s lack of manners. She still bought the glasses UGH. I wouldn’t have.

        Oh, and we’re European, so we don’t even have that American “flare” that, to be honest, is highly unpopular with Europeans. We’re talking calm, quiet and subdued.

    • Nancito says:

      I believe Oprah’s story too – I’m a white middle aged woman and I was asked in a Hermès store in Paris if I realized how expensive they are, and I was only buying scarves.

    • Jen says:

      Isn’t this the second time Oprah has had her feelings hurt in Europe? She has to realize that there are people who do not know who she is. It’s only a damn purse.

      • Sabrine says:

        Who she was isn’t really the issue. The boutique is there to sell their product. If someone asks to see the product you don’t deny their request. That’s ridiculous. She saw a black woman and thought if I take the bag down to show her she’s…..a) going to grab it and run or b) waste my time looking at it for nothing, because obviously she can’t afford it.

        She was trying to safeguard her product perhaps.

      • Dredz says:

        In Asia, vast majority of people wouldn’t know who she is. Oprah needs to get over herself… I can’t stand this woman’s arrogance. She could have been turned down in Hong Kong or Singapore too.

      • jaye says:

        But isn’t that what’s at the heart of the issue, Dredz? Take Oprah out of the equation for a second. Would you want that shopkeeper to try to steer you towards less expensive bags when you ASKED to see the REALLY expensive one on the rack? Racially motivated or not that shopkeeper was making an unfair assumption about her customer.

      • Mitch Buchanan Rocks! says:

        It would be interesting for Oprah to come to Vancouver Canada and go shopping at Lululemon – wonder what would transpire in that situation.

    • Egla says:

      I was in Paris in May this year. I was with a friend (both white-blondish well dressed) and went to a boutique to buy a parfume for her boyfriend. It was a fancy place of course. The moment we entered there one of the sales ladies almost fainted, I swear. Anyway, we looked around and we choose an expensive one. While we were paying we talked in our language (not french, not english) and the woman at the counter looked at us like worms. I almost lost my temper and wanted to ask her “What?” but my practical friend said to me “F…K her let’s have a coffe”. Same at the bars with the waiters there. That was the top of insulting. THE WAITERS….snoby like hell. Then we went to an H&M store with young people working there…they were kind and practical. No snobery there….Ah and i speak french fluently but the moment i opened my mouth they figured i was not french and started to speak to me in…enlgish…with snobery…. My vendeta…made my super sexy friend flirt with them …and they were lost, as no men and woman can resist a heavy flirt….hihihihihiiiiii.

    • Audrey says:

      Cbc aired a documentary on racism.

      An airline called for boarding of first class passengers. A black lady got in line. The attendant looked at her and said, “you can take a seat, we’re only boarding first class” the black lady was flying first class but they just assumed otherwise 🙁

    • Greenieweenie says:

      Me too. I generally find Europeans much more racist than Americans, albeit in subtler ways. It combines well with the snobbery and classism…as much as I rant about racism in America, I prefer American honesty about it and greater willingness to confront it.

  2. Sirsnarksalot says:

    People were denied the right to an education, to vote etc because of racism. Poor Oprah was denied the right to waste an obscene amount of money on a purse. Get over yourself and consider the fact that there are people with real problems who face actual instances of racism.

    • giddy says:

      …BINGO… but…but…but…isn’t “O” fighting the good fight for elite 1%ers everywhere…

    • starrywonder says:

      As Oprah herself said it is not like the clerk called her the N word. It was subtler than that and it is what African Americans in this country deal with here and abroad. Just because someone is not calling you a racist word does not mean that there are implications when you change how you behave because of someone’s color since in the salesclerk head she saw black women, cannot afford purse, will not show her the purse.

      • Marjalane says:

        O.K., here’s the thing- I’m white, but I’ve gone into “nice” stores with no make-up and/or workout clothes on, or I happen to be carrying an oversized purse, and I’ve been treated like garbage by smug salespeople. It’s not always racism! Have you ever seen what Oprah goes around looking like without having been “done”? I’m not saying it wasn’t wrong, but it annoys me it’s immediately declared racism. Maybe the saleslady treats everyone badly.

      • linlin says:

        @Marjalane: the sales person said that Oprah was there with her bodyguard and that she therefore knew that she was rich and likely to be able to afford the bag and that she’s just really confused about what Oprah thought was going on. In my opinion there must have been a misunderstanding likely because of language issues, so that Oprah thought the offer of the sales lady to show her different versions of the same bag seemed to her like the sales lady didn’t think that she could afford the expensive one while the sales lady just tried to give her options. I mean, she also thought that Hermes was racist because they didn’t want to let her in after she turned up unannounced after they already closed (her argument was, that there were still customers inside, so they must be racist, but you know, when I worked in retail we didn’t let in any new customers after closing time but often still had customers inside who had entered before closing time but were still finishing, and so is the policy of pretty much every shop I know). I understand why she think those incidents might have something to do with racism because I am sure black people are often treated differently, but in some instances it might just be a misunderstanding (in the Swiss boutique) or just policies being the way they are (Hermes in Paris).

      • LOloa says:

        European stores are classist. Period. Yeah race comes into that because it’s assumed no white privilege = less cash, but overall class is the ultimate dividing line.

        I’m white and super overweight, and not all that polished looking, but I’ve got an endless line of credit, and I’ve been shooed and shadowed and snubbed in a lot of European ultra high end stores, many times by non-white salespeople and white salespeople alike, the whole fricken rainbow of snobby nasty and mean salespeople. It’s a class thing. I get that Oprah is talking about the subtleties of racism, which is totally real, and totally true for most people, and can be sometimes worse than a flat out blatant racism that you can call out, but she’s so off the charts elite, that I think she’s grasping here a little. If the woman didn’t actually say “she couldn’t afford” that shamefully overpriced and unethically produced item, and Oprah just read between the lines, I think it really is a misunderstanding. The real problem here is that these stores shouldn’t even exist. Global wealth is unbalanced, whatever her race she is part of the global elite, and the fact is Oprah has been selling poor Americans of all colors an aspirational unattainable lifestyle they can never really have so I don’t really feel for her here.

      • CC says:

        “African American” isn’t used when it comes to Europe. It just sounds dumb here and not recognized as a group. We don’t have “African Europeans”. It’s neither a nationality nor a race. Why the distinction from Africans? Or are “African Americans” better than simple “Africans” in your eyes? Because it sounds discriminatory to me, as if the ones from/born in America are superior to the ones born in Africa to the point that it’s necessary to make the distinction.

        I am white but the term “African American” always made me cringe.

      • Niki says:

        @ CC: From what I have always understood “African American” isn’t a term used because black Americans feel superior, they use the term because they are descended from slaves and have no distinct nationality to claim.

        There are no “African Europeans” because there is no heritage of slavery in western Europe (they kept their slaves in the colonies). Hell, most of Europe banned continental slavery before 1500, although many of those same countries kept the slave TRADE alive and well into the 1800s.

    • Mac says:

      1st world county problems…..Poor Oprah

      • The Original G says:

        It’s not about Oprah. It’s the fact that if even a famous billionaire get treated this way for perceived lack of status in a status store, we have a long way to go to………

      • bostonian says:

        A little of column A, and a little of column B. Language was likely a big factor, just look at the words the shopgirl used, “cannibalize” –this isn’t quite the face-eating incident in Miami.

    • V4Real says:

      Put it this way; if it was Angelina Jolie who asked to see that purse do you think she would have been denied?

      I’m not saying it’s completely about racism but I do believe it’s a combination of she’s Black and probably couldn’t afford it along with the snobbiness of the clerk.

      If I walk into a store and ask to see a purse I expect the sales clerk to do their job and show me the purse. I didn’t ask her how expensive it was, I said show it to me.

      Oh I’m pretty sure the clerk was trying to save O a pretty penny by denying her the bag; her commission be damn.

      BTW if you think racism doesn’t still exist you need to remove your rose colored glasses.

      • Nev says:

        WORD.

        best post regarding this so far.

      • Kate says:

        No, because Jolie is a celebrity in Switzerland and would be instantly recognized. Though it’s still highly likely she would have had to make an appointment or buy the bag without viewing it, the sales assistant just would have been nicer about it because she would have been aware that Jolie definitely had the funds to buy such an item. An item worth that much requires security until it is paid for and taken out of the store, and chances are the store did not have adequate security at the time.

        If say, Ellen DeGeneres walked into a luxury boutique in Zurich, wearing her usual clothing, and asked to view a $35,000 bag not kept on the floor, I would expect she would be fobbed off. In Europe it’s not the done thing to just walk in and ask to see something that isn’t on the floor, and unless your wealth is very evident (eg. the Saudi’s who bring an entourage of armed guards) or you are a regular customer , such a request is viewed with suspicion, whoever you are. In the US these stores have a lot more security (it’s not unusual to have 5+ guys guarding the merchandise at one time) so are more accommodating of people who just want to gawk at the expensive stuff, in Europe they don’t have as much security (excepting jewellery stores) so keep the really expensive stuff off the floor. There’s also a lot less tolerance of time-wasters, which goes hand in hand with the fact that being a sales assistant in a high end boutique in Europe is viewed as a serious career/skill. Serious buyers know to make an appointment, though buyers interested in merchandise in that price-range will usually just buy without ever seeing it in person.

        It’s just a culture clash. The base level service is better in the US, but they have a lot more wastage and quality control is more lax. A lot of wealthy people browse the stores in the US then order things from the European stores, because they can be sure their item will be in absolute pristine condition, having never gotten near a shop floor.

      • Mari says:

        Getting treated this way? What way is that? The sales lady hesitated before popping out the billion dollar purse? Isn’t that normal and appropriate behaviour regardless of race, sex, class? Is it possible that this is a cultural clash between a store that has old world values where expensive things are protected and the new world where
        people are basically throwing it away?

      • V4Real says:

        @Kate

        This just sounds like you’re making excuses for this type of behavior. So what O didn’t have an appointment but is that the main defense of the sales clerk; I don’t think so. The clerk is now claiming that she showed O a similar bag for a lower price. I don’t recall anything about O not having an appointment so that’s why the clerk was so snobbish.
        I’m also quite sure that Jolie would have probably shown up without an appointment as well.

        I’ll say it again stop making excuses for discrimitive people.

      • Tia says:

        Class and Race are closely entwinned! Atleast in the minds of bigots.

      • atrain says:

        From the clerk’s explanation, it doesn’t sound like she was denying her the bag. She was showing her a different one, and said that the crocodile bag was the same design as the one she was already showing her. It makes sense that she wouldn’t get the other one out of the case if she was already showing that style.
        I don’t think it’s a case of racism at all, and I can’t stand when people immediately pull the race (or gender, or religion) card when they’ve had a disagreement with someone.
        I feel bad that this poor girl is getting slaughtered because she offended the mighty O, over what amounts to be a miscommunication.

      • Decloo says:

        I imagine that said purse was way up high or behind glass or similarly out of reach and difficult to get down. It was displayed this way because it was so expensive, they wanted to show it was special, and because only a few get sold a year. It was probably a huge pain in the ass to get it to show to Oprah or anyone.

        However, if the same bag in a different leather was immediately accessible, why not show Oprah that one first Then if she liked it, Swissy could haul the ladder out and get the fancy one down. I’m betting that nine times out of ten, someone asked to see that bag and, when told the price, said “oh, never mind then.”

      • Kate says:

        The sales assistant showed Oprah a similar style because she could not show her the Tom Ford bag at the time. With a bag worth that much it’s not a case of it just sitting on a shelf in a back room like a $100 pair of shoes. Items like that are only brought out into a shop if there is adequate security and enough staff to man the store while the bag is collected. Staff will wear gloves, the bag won’t be placed on the counter, the customer will have to wear gloves if they want to touch before they’ve handed over a credit card… In some cases the sales assistant won’t even have access to the bag, they’ll need a managers ok. Sometimes it won’t even be kept in the building. And again, in Europe it’s an odd and unexpected request to make if you don’t frequent the store or if you haven’t made an appointment to view the item.

        This is common when you’re wanting to purchase anything over about the $15,000 mark in a luxury boutique, and especially if it’s a limited run item. If you walk in with no warning, you either pay for the item then and there and have it brought to you later that day, or you make an appointment to view it later. Exceptions will be made if for instance you’re a Saudi prince or Russian oligarch who’ll drop half a million in 20 minutes, because that’s worth any risk, it’s worth the hassle and it’s a definite sale (and it helps that people in that category bring their own security). But otherwise, unless you are a highly valued customer who’s very well known to the store, you have to pay up or come back later. You’ll even find this in the US, though due due to increased security the price points where this begins are a bit higher.

      • V4Real says:

        Stop making excuses for this woe is me sales clerk. Her story has already changed while O’s stayed the same. Like I stated earlier if I walk into a store and say show me that purse, do me a favor and show me the purse I asked for, not some lookalike because it is similar or cheaper.

        It’s not pulling the racism card when that is the card you have been dealt. Even if it’s not complete racism that clerk already had an opinion about O as soon as she walked in; for argument sake I’ll just say stereotyped.

        And who cares if she has to take that purse down 20 times a day; that’s her job. She’s in the customer service business so she should have just STFU and served. That’s like saying a car salesman shouldn’t take a customer for a test drive because he already did it 10 times today and still no one brought the car. Who cares, that’s what you were hired to do. Stop making excuses for this woman.

        @dcloo “I’m betting that nine times out of ten, someone asked to see that bag and, when told the price, said “oh, never mind then.”

        I doubt that because according to the sales clerk she would tell you how expensive it was before she removed the purse and show you a cheaper version. If you meant it the other way around I’ll ask who does that? If someone ask to see a specific item without asking the price what sales person has the right to volunteer that info to a potential buyer?

        Also how would you feel if you walked into a store or a car lot or anyplace, asked to look at something and was greeted with an oh that’s really expensive. Would that really go over well with you? I’m sure you would leave feeling some kind of way.

      • Dana says:

        Kate, fully agree with you: culture clash. As a European who worked in high end shops as a student I can tell you that a badly/casually dressed European will not enter Louis Vuitton to buy. It’s simply not done. European casual style costs a fortune and sellers know the price of an outfit even if it looks simple at first sight. So someone sloppy looking will not get attention.
        Secondly in French speaking countries – France, Belgium, switzerland, Luxembourg – educated people are not overweight . Not rich people but starting with the educated middle class over weight is considered something unacceptable: bad manners, sloppiness, lack of respect for those around you, lack of will, lack of education, all is presumed. Walk around these countries and see how many well dressed people are overweight: almost no one. No one is immune and huge efforts are sometimes required but fat will be kept at bay.
        It is indeed a cultural difference: when overweight Americans enter a high end shop dressed in cheap gym clothes and sneakers, touching everything, speaking in a very loud voice, that is not received kindly. It’s not a colour thing, it’s most about the way one presents to the world and how that is looked on a continent unlike on the other.

      • Pinky says:

        @V4Real You win. Great post.

        “I don’t know why someone as great as her must cannibalize me on TV.” FAQ Q, dumb bidge.

      • V4Real says:

        @dana
        “As a European who worked in high end shops as a student I can tell you that a badly/casually dressed European will not enter Louis Vuitton to buy.”

        You sound really proud of yourself for stating that. I guess they taught you well on the proper way to discriminate.

        Really, there is not one fat or overweight educated person living in any of those countries you mentioned? Not even one huh? I highly doubt that.

        So now not only was O rejected because she is Black but because she was sloppy and overweight as well. Are you sure you’re not the sales clerk that denied her?

        For the record this is not the first time O has been in a high end boutique in another country. If this is so common for these European shops I’m sure it must have happened to O more than twice but this is one of the times she felt a need to talk about it. Please…….

      • Ennie says:

        Ysterday someone put it best here. Would naomi Campbell or Iman be denied the bag in comparison to Oprah?

      • Dana says:

        @v4real

        I do not understand why this has to get personal. I was stating a point of view – talking in general, based on my personal experience, about cultural specificity and different values in different cultures.
        I am not the clerk in the shop obviously, I currently own my own business. I am trying to compare points of view and give my own opinion. Again, as a European and a business owner I do not favour getting someone’s money before anything else. I demand to be treated with respect and I will not humiliate myself and i do not demand it from my employees to grovel in front of any slob who potentially is a millionaire in disguise. You come to my place of business you look like decent and you address me with respect. Again this is my way and as it happens it’s the European way. This, I repeat, does not mean that people should be treated like shit based on colour, weight, etc. I simply say that there are more than one explanations.
        I am aware that when I am in the US I need to make an extra effort and smile otherwise I could offend people who are far friendlier that what I am used to. It should be the same for Americans to understand that other cultures are not that open and keep their distance and can appear downright cold.
        Another issue concerns the language. People are insulting the clerk for bad English. Please consider that to work in retail as a Swiss she needs to speak at least French and German in addition to her native Italian – all official languages in Switzerland. English would likely be her fourth language. How many languages do you speak and in how many do you master the smallest nuance making sure that whatever you say not only transmits the message but guarantees that you do not offend by tone, choice of words, etc.
        I speak six languages btw and no, this is not to brag but to show that one has to understand that people from other cultures – that one seldom understands fully even if one speaks their languages- have other values and what goes at home might be received differently abroad.
        And with this I stop. My goal was to explain that people in Europe have different values than in the US – an I am not saying they are better – but this might explain what is perceived as snottiness, snobiness, arrogance.

      • V4Real says:

        @ Dana No personal attack but did you read your post. You said that there was not one educated person who lives in said countries that were overweight. Sorry I call BS on that generalization. Now I had to turn to FB to reach a friend who has family in Belgium. After speaking with him I learned his uncle is fat and educated living in Belgium. He is also well to do and shops where ever he wants, even the highend shops. So for you to say that there are no fat educated people that would attempt to shop in those type of stores in those countries is bogus. You went way beyond trying to prove a point that was not true so I was calling you on it. Your generalization was just as discrimitive as that clerk. You sterotyped entire countries all I did was call you on it. Seriously, there’s no fat and educated people in those countries, get real.

      • Katherine says:

        “@Kate
        This just sounds like you’re making excuses for this type of behavior.”

        V4real, it sounds to me like she’s trying to explain the differences in how stores operate in different places.

        This wasn’t Macy’s and a $100 bag. It was an effing $40,000 bag. A bag which needs to be in perfect condition when sold. I would think that shops do have to limit the number of people pawing them and playing with the zippers and latches, etc. Now if they are limiting access based on race or some other inappropriate criteria then that’s unacceptable. If it’s based on the shopper’s demeanor or perception that they’re just window shopping and playing around then that’s a different story.

        I know that if I want good service when I go to better stores then I dress appropriately. I’ve known that since I was a teenager.

    • Belle Epoch says:

      A $38,000 handbag is obscene. Where does it end? Does a $100,000 purse hold things better than a Sportsac? Does it make you feel special to know your handbag could pay a teacher’s salary for a year?

      • Kiddo says:

        Agreed. Aside from all the other issues, I find that very distasteful. I know she can afford it and gives to charity and whatnot, still, how much does any human being need or want?

      • Chicagogurl says:

        This is a question to which is maybe best answered after some quiet reflection on our individual mountains. dream for bigger purses people!

      • Bijlee says:

        Agreed. whatever thus incident was this animal skin bag is an obscene product. It’s awful how much do people really need? At what point does something become completely unnecessary? It’s just a purse do you need another one?

      • Kiddo says:

        @Bijlee, It begins to veer into the category of gluttony, and I do not intend to evoke any Christian/Jewish religious interpretation of the term, although I understand the origin in both, I mean a general sense of the word. Maybe invidious consumption better describes it? If that is the case, there would seem to be a conflict of diametrically opposed ideas with feeling both victimized for being treated as “less than” an equal while simultaneously desiring to be viewed as “better than” an equal.

      • Kiddo says:

        @Chicagogurl, LMAO.

      • V4Real says:

        Maybe O didn’t know the exact cost of the bag but I’m sure she knew it was very expensive. Maybe she saw a purse hanging on a display and liked the look of it before the cost was revealed.

        Another thing, thirty-five thousands is like 35 dollars to O. But if you’re going off principle; it’s her money to spend as she likes.

      • kiddo says:

        @V4Real, I understand the concept of relativity, but I am applying it to real world standards. You are, of course, entitled to your feelings about these types of purchases, and I can respect that, we do not have to agree, and we don’t.

      • V4Real says:

        @kiddo you are absolutely right about not having to agree on how people we don’t even know personally spend their money. But I’m sure if I had a small percentage of O’s money my $300.00 Michael Kors bag would most likely be upgraded to a higher end Michael Kors bag. Just saying.

      • Tia says:

        Oprah is actually quite frugal going by the many small comments I have heard her make over the last 20 years.

        But then we alll treat ourselves occassionally. A treat for someone likeher may be 30,000 worth. A treat for me would be a 1000 worth and given that half the world ison a dollar a day, plenty would still frown on that.

        Bottom line, Oprah does more than her bit for others. Why begrudge her this.

      • Katherine says:

        “Oprah is actually quite frugal going by the many small comments I have heard her make over the last 20 years.”

        LOL! That’s just Oprah trying to sound like one of the people. There is nothing frugal about Oprah’s spending habits.

      • Stacy says:

        So what? It’s Oprah’s money she can spend it on what she wants. Who are you to tell rich people what they can and can not buy?

        It always gives me a chuckle when people get so indignant about what other people do with money they rightfully earned.

    • GoodNamesAllTaken says:

      I don’t understand this attitude. I would never pay that much for a handbag, even if I could afford it, but that doesn’t make it ok for someone to be racist. The consequences of this incident were minor as opposed to someone being denied a job or housing, but it’s still wrong if racism was the root of the behavior.

      • Sirsnarksalot says:

        Racism is wrong in any capacity. But there is no evidence of racism here, Oprah is just assuming it was there. It’s more likely Oprah is used to being catered to like a queen and when it doesn’t happen she blows a gasket. Many of the 1% get brainwashed into thinking they deserve a certain kind of treatment. Oprah is no different.

      • V4Real says:

        You say there is no proof that racism played a part but can you prove it didn’t play a part?

        I haven’t heard many or any stories of White celebrities being refused an item when they walk into a high end boutique because it is deemed expensive. Regardless if that clerk knew who O was or not she shouldn’t have reacted in such a manner that hints at racism. If O had a bodyguard with her perhaps that should have given the clerk a clue that this woman was of some importance. Just stop making excuses for snobby discrimitive people.

    • Jamie says:

      SirSnarks

      As a WoC stories like this depress me. They tell me that I can aspire all I like but I will never escape prejudice. I can work as hard as I want, make as much as Oprah but in the end I will always be that brown girl who doesnt quite belong.

      So screw your wierd logic. Racism, whether against the ultra poor or the super wealthy is bs that must be fought to its last stinking breathe. Prejudice is prejudice. Period.

      Also for people saying that this was a case of classism/snobbery. You may be right but race and class are very closely entwinned, both in the States and in Europe. There are implicit assumptions that white people have more cash, even though its not always true.

      • sirsnarksalot says:

        I’ll say it again, there was no evidence of racism. Oprah assumed that since she didn’t show her the bag it was racist. That’s projection not backed up by any evidence. People in the 1%, especially celebrities, have a way of interacting with the world that makes them unbelievably entitled and they start to see themselves as deserving of royal treatment. If you have known or worked with any of those people, you’d know exactly what I mean.

      • V4Real says:

        and I’ll say this again, there was also no proof that it wasn’t racism. Sometimes words are not needed, it’s a look, it’s the way in which someone speaks to you. Now if you are a woman or man of color you would know exactly what I mean.

        Even if the clerk was not being racist but just a little discrimitive or sterotyping, that still doesn’t make it right.

    • bravocueen says:

      THIS! +100000000000

      • janie says:

        I’ll say it again… not everything is about racism. She isn’t relevant anymore, and has a movie to promote. She made a big deal of nothing and this movie is about racism. Go figure?

    • John Wayne Lives says:

      +1 People treat other people like sh!t all the time for all sorts of reasons. A rich lady wanting a purse that costs some peoples annual salary, in a rich boutique, in Europe, and feeling snubbed.. god Oprah

      • Cazzee says:

        I am a white woman who used to live in Central Africa. During our time there, my husband and I had a health club membership at the fancy international hotel in the main city.

        Every time we drove up to the Hilton, however, the staff wouldn’t allow us to park in the surface lot in front of the hotel. We had to park our car in the underground parking deck, even though it was much less convenient. The person directing traffic, regardless of who it was, would take one look at us and immediately vehemently gesture at us to go and park underground – even if there were multiple open spaces in the parking area in front of the hotel.

        Was it because we were white? Were all the African staff at this hotel ultra-racists because of their unfriendly behavior?

        Well, no. It’s because our car was a piece of sh!t Mitsubishi that looked like it was on its last legs the day we bought it, and we were researchers who were dressed in average clothing instead of the gorgeous custom-made outfits that the locals wore. We were being discriminated against, yes, but not because of the color of our skin.

        It sounds like the relevant color in this situation was green, not black. European shop clerks in fancy boutiques are probably as unapologetic about their discrimination as the Africans were towards me – they were just totally dismissive, like, “Get out my sightline,” you know what I mean? We weren’t dressed expensively or driving a Mercedes and that was that.

        Sorry if Oprah got offended because people didn’t fawn all over her, but outside of the US, not everyone knows who she is. If she wants to get treated fancy at a fancy shop in Europe, then maybe she can dress up like the rest of us have to do.

    • Joy says:

      I love this. Also consider that the clerk may just be rude and stupid. I’m white as a sheet and people of all colors are rude to me all the time. It’s not always racial.

    • Gretchen says:

      Yeah yeah, yada yada, things used to be so much worse so why are people still talking about racism….

      Uhhh, because it’s still a f*cking issue. No it is not the same as lynching or slavery, but it is STILL racism. POC face daily micro-agressions and comparing them to the bad old days doesn’t make them any better or ok. This is not a tough concept to grasp, oppression olympics is a pointless game to play.

      @marjalane Sure, the clerk could have been an asshole for any number of reasons that don’t have to do with race, but why are you annoyed that it was immediately declared racism? You said that you are white, as am I, so we have no idea what it looks like when it IS about race because we are the racially privileged group and have never faced that sort of discrimination!!

      As the privileged group we have precisely zero right to be the arbiters of which shitty acts are about race and which ones are not, because our judgements are in no way informed by actual direct experience of racism.

      Being angry at acts of racism seem like a far more righteous use of rage than listing a hundred reasons why any given situation, that we were not present for, might NOT be racist. Seriously how the hell does that advance anything?

    • jaye says:

      Sooooooo not the point.

    • Greenieweenie says:

      Um…red herring. Irrelevant to Oprah’s point. Come again.

  3. Little Darling says:

    Oprah looks beautiful and happy.

    As for the story…definitely sounds shady, but I agree with kaiser, I think it was a lot of snobbery going on and perhaps a tinge of racism. I’ve always found, quite frequently, that high end stores very often do the Pretty Woman to clients they *view* (for whatever reasons) cannot afford to shop there.

    ETA: One of my best friends is a well known actress who started out as a child actress with her own nickelodeon show. When we were going to be freshman in college, both of us 18, we went to go look at cars for her, outside of NYC in a NJ suburb that was affluent. The sales person, not realizing that she had bank, decided on their own accord that we were just wasting their time and could not possibly afford the cars she was test driving. Imagine their dismay when her mom went back and let them know she had planned to purchase the car in one down payment that day.

    Different than Oprah, but discrimination of this sort happens a lot when people judge by details (race, age, weight etc) that really have no bearing on the facts, facts they really wouldn’t know anything about unless they actually knew the person.

    Hence why we say don’t judge a book by it’s cover.

    • Jag says:

      Exactly!

      I was completely ignored by a car salesman when I was the one shopping for a car. He thought my fiance was the buyer – for what reason I don’t know because I was asking all of the questions. Once he made some joke about it being easy for Mark to change the spark plugs, I told him that I would be the one changing them because I was buying the car. He sucked up to me hugely after that, but we just walked out and went somewhere else.

      Also, Mark was a good customer of Kay Jewelers at the mall. Wearing jeans, a t-shirt, sneakers, and maybe even a ball cap, I went in to look at the rings. The 3 salespeople looked me over and completely ignored me. I tried to get their attention, but they stayed at one side of the store and were talking to one another. So when the store manager came out, I asked HIM to help me. He looked at them, looked at me – after all, he recognized me for being Mark’s lady – and he promptly gave me wonderful service. You should’ve seen the faces of the salespeople when he greeted me warmly and showed me lots of goodies. They scurried like rats to his side to help him, but he wouldn’t let them. lol

      In Switzerland, the cafes we went to had wonderfully efficient and polite staff, while the bookstores and other stores we shopped did not. It was interesting to say the least. (We all look Caucasian, if that matters for the story.)

    • Christin says:

      My husband drove his truck to a new car dealership to test drive a car. He sensed the salesperson didn’t think he could afford it, which prompted him to decide he’d go buy the new BMW he was also considering (and had saved enough to pay cash). He later returned with his new car to let them know you cannot judge a book by the cover. Just because someone is young, dressed down and / or drives a vehicle a few years old doesn’t mean they cannot afford something. There are people who have the ‘appearance of money’ who are in debt up to their eyeballs.

      • Carol says:

        When my mom was a travel agent, she got a lot of business from word of mouth because she treated everyone equally. After she would help someone who, frankly, looked like they didn’t have two nickels to rub together, they would pay in cash and then tell her stories about how they had been saving for years for this trip, but other travel agencies couldn’t be bothered to speak to them and she was the first one to treat them with respect. The stories always broke her heart.

    • Beatrice says:

      I remember going into a high end clothing store many years ago and looking at furs (before it was considered bad to wear fur). I was admiring an elegant sable jacket that cost $25,000 back then. The salesperson nicely asked if I’d like to try it on. I had to admit that could never afford it and was just looking and. She very nicely took it off the rack, held it for me, and said, “Try it on. Maybe you can’t afford it now, but one day you might be able to and I hope you’ll come back to our store.” That’s how to treat people and I’ve been a customer ever since.

  4. Eleonor says:

    Let me say this: luxory shop in Europe are very very snobbish places, no matter what colour or size you are,a lot of people experience this treatement. It’s not a justification, it is how things are.
    Don’t ask me why, I don’t get it either.

    • Tessa says:

      I’m an upper middle class white girl, and I have been completely ignored in high end stores. They size me up, decide I can’t afford their wares, and focus on the customers they believe can. I have stopped going into those places completely.

    • Tapioca says:

      I’m so white I’m almost see-through and I’ve been studiously ignored in high end stores – if they don’t like the look of you good luck getting service!

      I think Oprah maybe WANTS it to be a racist incident because she doesn’t want to accept that, in her off duty ensembles, she has shades of Mama June, and if there’s anything high end designers hate it’s FAT people wearing/using their products.

      It’s why designers only ever make clothes in UP to a “Small”; if they could also make purses and shoes that only fit skinnies believe me they would!

      • Faye says:

        LOL at the comment about shoes and purses. It is so true! Fashion people really do hate even the “taint” of overweight. Even the lowest salesgirl feels empowered by being rude to someone she views as “not worthy” of the products she’s selling.

      • Eleonor says:

        I don’t think she wants it to be racism, I think she hasn’t understood what happened.
        My theory is the sales woman wanted to show her less expensieve bags, because she thought she couldn’t afford that bag, and wouldn’t want to show it to prevent a damage.

      • Teeny says:

        I agree with Tapioca. I think Oprah was trying to make this a racist issue, when really it was a culture clash. I may be biased because I just can’t stand Oprah (she may give to organizations, but she seems incredibly self absorbed), but I think it could have also been an issue of her ego was bruised when the saleswoman didn’t recognize her and kiss her butt, then gave her the same (probably rude/condescending) service she would give anyone else.

      • Teeny says:

        I agree with Tapioca. I think Oprah was trying to make this a racial issue, when really it was a culture clash. I may be biased because I just can’t stand Oprah (she may give to organizations, but she seems incredibly self absorbed), but I think it could have also been an issue of her ego was bruised when the saleswoman didn’t recognize her and grovel, then gave her the same (possibly rude/condescending) service she would give anyone else.

      • T.C. says:

        I don’t know of any Black people who WANT a bad interaction to be about racism. They experience it their whole lives and just want to be treated like anyone else. Saying Oprah WANTS it to be about racism is really insulting and ignorant.

      • EscapedConvent says:

        @Tapioca,

        I think there’s a lot of truth in this, in general. I’ve been an array of different sizes over the years & I have certainly not been treated equally at every size.

        I also agree that Oprah is accustomed to being recognized, coddled & fawned over. I doubt that she likes it very much when a salesperson doesn’t gush over her. But this does not excuse a salesperson being haughty to a customer. Wonder what exactly happened.

        So there was an incident at Hermes, & one at Trois Pommes? Hahaha! Maybe Oprah’s got some issues with luxury shopping?

      • Guesto says:

        @Tapioca – “she has shades of Mama June”

        Thank you, this made me laugh out loud! 😀

        I really do think this was a bog standard case of snotty cowiness and really had nothing to do with racism.

    • Rhea says:

      Yup. My parents went for a trip around the Europe and had the same experiences with some of those high end shops. Not all of them, though.

  5. Tessa says:

    Something about this whole thing stinks. I sure hope Oprah isn’t exaggerating to sell movie tickets.

    • Kate says:

      THIS! The timing is awfully convenient, isn’t it? I suspect there was some sort of dust up, but Oprah clearly is using it to her advantage.

    • Stacy says:

      The clerk and the store have told about five or six different versions of their side of the story while Oprah has remained consistent.

      The only thing(s) that stink are some of the appalling racism in this thread and the clerk’s multiple stories.

      The clerk is now embellishing to the point where I fully expect her next “story” to be Oprah screaming at her, waving a weapon at her and the clerk cowering behind a counter “fearful for her life”.

      The clerk needs to stick to one of her stories. Maybe she should put all her stories up on a board, blindfold herself, and play pin the tail on the story. Whichever one she chooses she makes her “official” story.

  6. The Original Mia says:

    I believe Oprah. She didn’t name the store. The store outed itself and since it has the story had changed. Now, the clerk says she showed her a purse from the Jen Aniston line, but doesn’t clearly explain why she substituted a lesser brand for the bag Oprah wanted to see. The clerk decided Oprah couldn’t possibly afford the other bag so she’s show her something else. The store would best be served by STFU and working on their customer service.

  7. Nev says:

    Too bad that it got blown up. Racism exists in all forms and attitudes.

    Let’s keep talking about it.

  8. GoodNamesAllTaken says:

    I agree with Kaiser’s assessment. Don’t believe it was just a misunderstanding. Even if what the store clerk says is true, I would be annoyed if I asked to see a specific bag and was told,”it’s just like this one, only more expensive.” For whatever reason, she didn’t want to be bothered to take it down and show it to Oprah, and now she’s throwing up all these excuses and poor little me, I’m just a shop girl lines. She’s covering her behind.

  9. OriginallyBlue says:

    Seriously. These people from the store are making things worse. Oprah didn’t name the store or call them out or anything. They outed themselves. She told a story and people wouldn’t have figured it out if they had stayed quiet.

    The sales girl said she would never stop someone from buying an expensive bag, but admitted to showing her less expensive bags. This all needs to just die because it does start to sound worse as it goes on. With the store owner and sales girl saying somewhat different things.

    • lucy2 says:

      Agreed – no one would know who it was if they hadn’t talked about it.

    • Jo 'Mama' Besser says:

      I don’t remember the last time I heard someone with second-rate English use the word ‘cannibalize’, but, here we are. Maybe someone needs to teach this girl, ‘shut up’.

  10. The Original G says:

    Something went down. The store got outed for laying down some shade of classism, ageism, racism or sizeism. Then they added a layer of condescension. Like a billionaire doesn’t know how a high end store works.

    They’re not really sorry, because they didn’t really apologize. Swiss Tourism did.

  11. smee says:

    Her styling has been really good for the Butler tour. Big hair and pink really work for O.

    Snobby sales clerk vs. Queen of the Universe – hard to say what really went down there. I could believe racism as easily as divadom.

  12. YummyMummy says:

    Okay has anyone not noticed the droopy boob?? Love the pink color of the dress but the draping makes her look totally lopsided!

    • ORLY says:

      That’s just mean. The woman is in her 50s with large breast, they won’t be perky unless she has surgery. Jeeze.

  13. Dawn says:

    Oh please Oprah is not sorry one bit about this dust up! This would never have been heard of had she not had someone in her camp leak it….its called being passive aggressive. And I don’t know who to believe about this but do know several fine people from the area and they are not in the least bit racist in the way that an American thinks. Ophrah sent a message to that store owner and others in Europe. Don’t F*ck with Oprah. Sad.

    • OriginallyBlue says:

      The story wasn’t leaked. She told it in an interview without naming names. The owner got offended and outed their store as where it happened.

      Lol I always love when people do this. You know people from the area who aren’t racist? So what?

      • jaye says:

        EXACTLY! Just because YOU don’t know any racists from that area doesn’t mean there AREN’T racists in that area. I swear I think there are people who don’t even have a BASIC understanding of the nature of racism. And not even just racism, but discrimination in general.

  14. Mia 4S says:

    To many ifs, maybes, and possible miscommunications. Honestly let’s drop it because both stories are plausible (that’s more rare than you think). Condeming either one with the evidence we have is unfair. Racism? Prejudice? Good old-fashioned snobbishness? Another tourist who maybe didn’t do quite so well with a non-English speaker in another country (I’ve witnessed this one a few times…OK many times)? Yes, no, all of the above?

  15. dorothy says:

    I used to respect and admire her. Now she’s just become a money machine with a giant ego.

  16. truthful says:

    I mean it happens in the US, so I am pretty sure it happened over there..

    I worked for Saks during the xmas for two seasons and you should see the snobbery–sales girls will turn their backs on some folks.

    I made alot of money because they could not be “bothered” because the person did not look like they could afford it.
    white and black people were sneered at and then ignored..

    and I stepped up w/ a smile and a joke about the weather and made that money.

    something happened

    • Annie says:

      They probably apply it to their staff as well, don’t they? I’ll bet there’s not many of the sales clerks wearing over a size 6.

  17. SantaSays says:

    I believe the shopgirl. O’s side of the story sounds ridiculous and unlikely. High-end stores can be snobbish and dismissive, but it is very unlikely they would have verbatim said anything like that.

    I think O was stirring the pot for her megalomania own ends. She didn’t name the shop etc because she didn’t want to falsely directly implicate anyone and then have it publicly challenged as is now happening.

  18. eliza says:

    Anyone notice that whatever hot button topic is at the front Oprah has been the victim of it? I call b.s on this. I don’t believe a word of it. Sorry, I just don’t. Why bring it up now? Odd, since she has a movie to promote.

    I am really tired of the ass kissing this woman gets and expects. Saw her interview on GMA last week and the slobberring over this woman by the reporters at GMA was nauseating.

    • OriginallyBlue says:

      She’s bringing it up now because she was asked about it. She is in a movie that does deal with racism and obviously as a black woman she might have had stories about it. Same way every other actor saves their best stories for when they are doing promotional tours for their work.

      I’m really having a hard time understanding why people are having a hard time believing this actually happened. Maybe she wasn’t mad about not being “slobbered over.” Maybe she was offended that the sales girl took it upon herself to decide the bag was out of her price range even though according to her she was dressed quite nicely. I swear people are using their dislike of Oprah and other people who have money as a reason to deny that such a thing could happen. Being rich and of colour doesn’t always make life less racist.

      • eliza says:

        I am not here to argue. Just like you I expressed MY OPINION.

        Have a nice day.

      • Latisse says:

        What are you talking about? When did she say anything about arguing? Lol, take your finger off the caps lock and take a DEEP BREATH.

      • jaye says:

        Well Eliza, just like you have a right state YOUR OPINION (and really…no one was trying to take that right from you…ya big silly!), Other people have the right to offer up counterpoints, or outright disagree. OriginallyBlue wasn’t attacking you she (she right?) was stating HER OPINION.

  19. Granger says:

    Having lived in Vevey, Switzerland for a few months, I will say that the sales staff in upscale stores can be INCREDIBLY snobby. So I wouldn’t be surprised if this woman was rude to Oprah because of her colour; but it also wouldn’t surprise me if the woman was just being rude, period.

  20. lambchops says:

    Lived in Switzerland, hated it, totally believe Oprah.

  21. Katia says:

    She showed her a bag from the jenifer aniston line?! Most people would be insulted by this right ?

    • bluecalling says:

      LOL exactly.

      She judged her and part of that judgement was what she looked like. Since O was dressed well, her race and her size came into play.

      It’s racism folks. Why do people, who have never experienced racism think they are a better judge if a racist situation than a person who has experienced it… for all their lives?

      Please take a seat y’all without PhDs in African Social Standing, Racism, Sizeism, Perceotion of Wealth and its interaction with Majority Culture in EU and USA.

      • The Original Mia says:

        Thank you! I’m beyond annoyed at the posts in this thread saying she must have looked a certain way or she didn’t have an appointment or any of the other ridiculous excuses being made for what is pretty obviously a case of discrimination.

      • Annie says:

        Well, as a white person who has spent a couple of decades living in countries where I’m part of the visible minority, I have to take exception to the idea that if you don’t have a PhD in the above subjects, you have no idea of what you’re talking about.

        You don’t think paying 3 or 4 times the price of things that the locals do because of your skin colour isn’t discrimnation based on race? It is. You don’t think being targetted for robbery because of your skin colour isn’t racism? It is. How about standing in line to check in for a flight and having the locals push past you and the local airline employee serves them first as if it’s normal? You don’t think that’s racism? How about waiting patiently in line at the gas station, getting out to fill your car and having the local guy behind you in line start yelling insults at you, just because he has to wait an extra 5 minutes because there’s a white lady in front of him. Would that classify in your books? It sure does in mine.

        So no, I don’t believe I will sit down, thank you. I might not be black or obese or poor or living in the US or EU (most of the time), but I’m pretty sure I know what being discriminated against feels like.

      • jaye says:

        @Annie…yes…all of that which you described is appallingly racist behavior. I have to point out, however, that bluecalling’s post is directed at people who have NEVER been on the receiving end of racism. The people who are saying that Oprah is “stirring the pot” and that she “wants what happened to be racist”. People who don’t get it because they haven’t ever really experienced racism up close and personal. It’s unfortunate that you have, but no one is trying to negate your experiences. After all, how would blue have known anything about them when she wrote her post?

      • Annie says:

        Jaye,

        The last paragraph in her post was pretty clear on who she felt had a “right” to say anything. I doubt she knows anyone’s background here. My experiences might be a extreme, but I’m pretty sure there’s no one here who hasn’t experienced discrimination in some form or another. No equal pay for equal work when you’re a woman? The “glass ceiling” that career women hit? Contractors or mechanics that give you second rate but more expensive service because you have breasts? Rotten service in a restaurant because you’re two women eating together and the server assumes you’ll tip badly? All of those are forms of discrimination as far as I’m concerned and they happen all the time.

        My point being that discrimination takes many forms and it’s a bit out of line to automatically discount other people’s opinions because their experiences don’t fit within someone else’s (very narrow in my opinion) definition of what forms it takes place.

      • jaye says:

        @Annie…I hear what you’re saying, but I read blue’s last paragraph as making the same point that you just did. She mentioned more than just race discrimination. I interpreted it as her stating that unless you’ve walked in the shoes of someone who has been on the receiving of ANY kind of discrimination, it’s unfair to tell someone how they should react to it. But perception is fairly individual.

    • Alexandria says:

      @Katia. Hahaha out of everything that’s what stuck out at me too. The Jennifer Aniston line??? WTF! Ewe

      • LOloa says:

        They are not JA bags, they are Tom Ford bags that he named after Jennifer. The same way Birkin bags are named after Jane Birkin. So the bag that Oprah requested is the style called the Jennifer Aniston bag by Tom Ford.

    • AKA says:

      Haha that’s exactly what I though too. No wonder Oprah was pissed 😀

  22. Hannah says:

    I feel like what happened to Oprah is the same discriminatory snobbery that we have all been met with at times while shopping?

    I do any shopping needed on a weekend. I have to dress up for work incl high heels through the week so at the weekends I wear the most comfortable clothes which can often be a pair of baggy jeans, trainers and my boyfriends old Christmas jumper. I have been ignored in shops I have intended to spend money in while people all dressed up get fawned over and then walk out without buying anything.

    Most recently, it happened when we were trying to buy a new TV. We’d saved up for this particular TV. Pottered in to town on Sunday to go get it. Pointed it out and was told it was too expensive for us and to go for another TV. I mean, while Oprah could have ran off with a handbag I would have had a much harder time running off with a TV.

  23. Shelley says:

    It’s amazing how quick certain people are to dismiss that it couldn’t have been racism. If she felt discriminated against, then that’s her truth. Why must she not be upset about it just because she is one of the richest women in the world??

    • linlin says:

      Well, the thing is, Oprah already once said that a store was racist against her and it was proven that this wasn’t the case. She turned up announced at the Paris Hermes boutique after they closed and got mad after they refused to open up for her after closing and said it was because she’s black. Because, you know, there were still customers inside. According to this logic the store I worked at discriminated every single day when we refused to let anyone enter after closing time although there migh have still customers inside which had entered before closing but weren’t finished paying yet.95% of the customers trying and being refused to enter after closing (sometimes banging on the glass door because they didn’t open from outside after we closed or trying to slip in when a customer was leaving) were white, by the way.

    • stinky says:

      Oprah said, repeatedly, that she was alone in the store. . . shopping unescorted. The clerk says her bodyguard was with her. ?-? Anyone?

      • stinky says:

        I actually don’t dislike Oprah in any way.
        I was a keen viewer, and very much buy what she’s selling – but she’s not a saint. time and again i saw her be snyde w/ white guests on her own show when race issues were on the table… my point simply being, i CAN see her reading alot more into whatever went down that day… I understand and believe that racism will hardwire your perceptions, but this time it was simply bitch -vs- bitch.

      • Suse says:

        yes, i noticed that too. The sales girl says Oprah was together with her bodyguard.

        And Oprah said she wore her little Donna Karan skirt while the sales girl says she wore a long black skirt.

      • jaye says:

        Bodyguard…no bodyguard. What difference does it make?

  24. Lulu86 says:

    sales clerks in this stores are usually the snobbiest and standoffish people you could ever come across. i dont know if they are trained to be this way so they appear a certain way. but forget high end boutiques and designer shops, sometimes even the people at MAC or perfume (makeup)shops are stuck up.

  25. KLO says:

    I think the sales person just decided that behaving politely (taking down the bag, not telling the customer it is similar to the others) was not necessary with this customer.

    Pure condecension to the client in my eyes. Whatever the reason was, we do not know. I think it was a little bit of racism, weightism, snobbism, you name it.

    I tried to work for a boss like that who told me to size up customers in a restaurant and to “tell the unwanted ones really nicely and directly that they better order or get out quick”

    I just gave those pointed out people the menu and they peacefully ordered. The boss was wrong every single time.

  26. SageM says:

    Sales people don’t like getting items out from a window display or as in this case where – if you read again what the salesgirl said – it appears that the crocodile handbag wasn’t within easy reach. She probably showed her one just like it in a different, cheaper material first (and again, this is what the salesgirl says she did), so that if Oprah liked it she could then go up the ladder and get the other one. I’ve been in that situation once or twice when shopping. Add to that the language barrier (the sales girl may have come across as a little abrupt) and the fact that Oprah is used to having her every whim catered to and I think that’s all that happened. I don’t think it was racism.

    • KLO says:

      Fair point.

    • GoodNamesAllTaken says:

      It’s her JOB to show people handbags. I’ve worked in retail and I’ve climbed up on ladders to get things for any customer who asked me to, politely and willingly. And I’ve climbed back up there many times to replace it when they didn’t want it. Welcome to retail. I would never say to a client” this one is just like it, only cheaper.” That’s rude, and irrelevant. She wanted to see the one she pointed to, and the sales woman was in the wrong. She should be fired for representing the store so poorly, not to mention missing a $35,000 sale.

      • SageM says:

        Well it must be me then, because I have always been shown the similar item first, say, right size but wrong colour jumper. I would try it on, and if I still liked it they would get the hard to reach one for me. But then customer service in Europe is not up to the standard you have in the US.

      • GoodNamesAllTaken says:

        Well, I think it’s different if the item is actually the equivalent except for the color. In this case, Oprah asked to see a bag in a different material than the saleswoman was showing her. It would be like you asking to see the cashmere sweater in the window and me saying, “oh, we have some lovely cotton sweaters on sale that are probably within your price range.”
        Maybe we do have different expectations for customer service in the US, though they are not always met.

      • Suse says:

        The sales girl showed her expensive bags from the Aniston Collection. Bags from Tom Ford aren´t cheap. How is it racist to show a black woman expensive bags?

      • GoodNamesAllTaken says:

        @Suse
        I didn’t say she was racist, though I think that’s a possible explanation. I said she was rude.
        Did you read the story? Oprah didn’t want to see the Jennifer Aniston bags. She wanted to see the black crocodile bag and the saleswoman refused to show it to her, because for whatever reason, she decided Oprah wasn’t going to buy it, so she couldn’t be bothered to do her job. How would you like it a salesperson refused to show you something you wanted to buy and kept saying it was too expensive for you and showing you less expensive items? I think you are deliberately missing the point.

      • jaye says:

        Why are people making excuses for the saleswoman’s behavior? If I WANT to see the expensive Louboutin shoes then, dammit, that’s what you better be hauling out of the stock room or off of the top shelf of the display case. I don’t need any sales person making decision about what I want when I just TOLD them what I want. If I end up not liking that particular pair of Loubou’s THEN you can show me something else. I wish a bitch would…

      • blondie06 says:

        I completely agree with your comment. I also have worked in retail for a very long time. When Oprah asked to see that specific bag…the sales woman should have shown it to her…that’s her job!

    • Stacy says:

      I am at an utter loss as to why people in this thread keep trying to explain away the salesperson’s appalling and rude behavior.

      It’s the salesperson’s JOB to show the customer what they want to see. If she doesn’t want to get off her lazy duff and serve customers who ask to see the merchandise then maybe she should get the hell out of customer service and quit her job.

      Obviously reaching up to get a bag for a customer to look at is too taxing for this woman. Maybe she should be sweeping the store and cleaning out the toilets instead so she doesn’t have to interact with the customers.

  27. lucy2 says:

    It sounds to me like it was a maybe combo of snobbery, one of the isms (ageism, racism, etc) and maybe a language barrier. People face that every day for a variety of reasons.

  28. moon says:

    I’m on the clerk’s side. I think Oprah tends to interpret any slight as a racial slur.

    • UsedToBeLulu says:

      Yup.

    • April says:

      Well when you have experienced racism your whole life, that tends to happen. But I guess you wouldn’t understand that.

      • moon says:

        I’m asian, and I’ve traveled a fair bit, so yes i’ve received my fair share of racism.

    • Annie says:

      The fact that she said “I could have had the big blowup thing and thrown down the black card and all that stuff” tends to turn me off. I had a friend who used to “throw down the black card” whenever she didn’t get her way whether it was justified or not. She also used to claim she was from Harlem and use that to make herself look as if she’d pulled herself up by her own bootstraps from a very miserable beginning. One day I found out that her “Harlem” roots were in fact from the wealthy white Dutch ancestral side of the family who lived there when it was an affluent neighborhood a couple of hundred years ago.

      Maybe I’m jaded from the Halle Berry / Gabe saga. She definitely tried to “throw down the black card” to get her own way concerning custody. The whole “one drop” thing etc. Sadly, there seems to be people who use that as a way to attempt to manipulate others in order to get their own way. A few too many intances of high profile cases where it’s clearly abusive (the Hermes incident and Berry’s use of race in her custody battle) and it ends up devalued for those who really are experiencing racism and actually need that card.

      • stinky says:

        im pretty sure O was referring to the actual black Amex card. They’re only carried by the uber-wealthy.

      • Annie says:

        Could be. Although when you’re talking about being discriminated against for your race and throwing down the black card, given that she already pulled the “racist” thing on Hermes, I wouldn’t be so sure.

        For the record, whipping out the black Amex anywhere in Europe would be a useless gesture. Not many places in the countries I’ve visited even take Amex although I can’t say I’ve ever been to Switzerland.

  29. Emma says:

    I’m 100% on Oprah’s side.

  30. Snazzy says:

    I live in Switzerland – I see it as pure Swiss snobishness. I have a (white) friend who has the same problem, even if she is loaded. Here rich people have a certain look to them, and if you don’t look that way they don’t like it. There is ZERO customer service here. So I honestly don’t think it’s racism, just pure Swiss bitchiness.

    • lady_luck says:

      I like Oprah, but it is unfortunate how this situation was played out. I don’t see racism in it, I see snobbishness as the above poster mentioned. Snobbishness can just as easily rear it’s head to any white customer too. I think racism is a damaging and hugely weighted card to play, and shouldn’t be thrown around without enough evidence to back it up.

      • Dee says:

        You cant say that the two are not connected. In a small country like switzerland, Rich people dont look like Oprah, i.e they dont look black.

      • Kate says:

        People from all over the world bank in Zurich, it’s quite diverse in that respect. There’s a lot of wealth there coming from Africa, Asia and the Middle East. A sales assistant in Zurich would be serving plenty of uber rich non-Caucasians on a daily basis.

      • Snazzy says:

        yes exactly !

        This country has all kinds of rich, colour isn’t an issue here. It’s all money and only money. Just think about how many African dictators hide their cash here ! How many Saudi families own homes along the lakeside and splash hundreds and thousands on shopping sprees … In Switzerland, the only real race issue I’ve seen here (and I’ve lived here a long time) is actually not a black and white issue at all, it’s actually more anti-Arab than anything else (anti-minaret legislation, etc).

        US history is filled with black vs white issues and so people read that into everything … that just isn’t it here.

      • Leah says:

        I dont for a minute believe color is not an issue in switzerland, thats naive in my opinion. It is in the rest of europe maybe bar big cities like London. Switzerland is a small country with recent non european immigration. Countries like that often have problem with the certain types of attitudes in society with regards to what is percieved as others.

  31. emmie_a says:

    Oprah is a master marketer and she’s working her magic because I would not have known about her movie if not for this publicity.

    • The Original Mia says:

      Then that speaks to you, not her.

      • emmie_a says:

        If that speaks to me by saying I’m not up-to-date on current movies, then yes. But I don’t think it was just by chance that this story came out when it did. Oprah is very much in control of her brand and she knows exactly what she’s doing.

    • jaye says:

      She was asked if she’d ever experienced racism or discrimination and she recounted this story. It’s not like she, apropos of nothing, started telling this story to anyone who would listen. She told it once, and it grew legs in the media and here we are. I absolutely cannot relate to Oprah in any possible way, but I do doubt she’s trying to drum up interest in her movie.

      • emmie_a says:

        jaye: I’m not saying this happened but powerful celebrities can tell the reporters/interviewers what questions to ask. I don’t think this was just a coincidence. She wanted this story to get out – and it did.

  32. no no no says:

    T.A.C.K.Y.

  33. Chutzpah says:

    The cost of that handbag would buy me half a house in parts of Britain.

    That’s whats making me feel sick – also to wade in – European service and commincation is VERY different to American – frankly most Eurpeans find the American fawning and have a nice day crap really really wearing and fake – upmarket European shops irs a step to far in the other direction tho’ ive been turfed out of a few upmarket shops especially in parts of Italy and Switzerland for not looking the part

    • Madriani's Girl says:

      I’ve never been overseas so I didn’t know that about shops and the people who work in them. So do you think this really happened? I think if it did, Oprah’s reaction was so dignified. I would never have thought to be so calm and classy about it. Of course, I can’t afford a bag like that anyway. 🙂

      • Chutzpah says:

        Well I would be shocked if this is the first time that this has happened to her in Europe in a shop – lets put it that way – its cultural, she has spent a lot of time in Europe with work I think and a lot of time shopping too…

  34. JL says:

    I’ve been to some of those European high end shops and IMHO Oprah got treated exactly as my white self did.

    She’s just pissed they didn’t know who she was.

    The way you handle it is buy the bag elsewhere then browse back through with the competitors store shopping bag on your arm.

    • AKA says:

      Didn’t Oprah bring this incident up as an example of racism and now she’s saying she didn’t mean to accuse the sales lady for racist behaviour? Backtracking much! But good for her for being the bigger person and saying no apologies needed.

      It’s unfortunate that commentators are saying those who are not siding with Oprah are just making excuses for racism. Based on my knowledge of the fashion world this is how things work over there. It’s not about whether a customer has money or not – it’s about class and familiarity. The sales lady wouldn’t have been keen to show her the $35, 000 bag because those things are usually produced in limited quantities and are meant for the clients who usually shop there and are in the system (they are called VIP clients). It’s to make sure that they maintain this image of exclusivity and show that the customer who buys this bag ‘deserves’ to wear it. I don’t understand why siz-ism is being mentioned here because the biggest buyers of designer goods are Middle Easterns, and most of them are not exactly size 0. I have never seen them being refused service. And I doubt it’s about colour too. In UK there are a lot more British Africans who shop at Hermes and Chanel thanks to jobs in the finance industry. I’m sure sales people know it’s possible for people of all races and sizes to be able to afford goods. But it’s just that they’d rather that someone whom they know is upper class buy their product. Hey, I don’t like that attitude either. I’m not loaded at all but I do love to buy a few luxury goods with my very hard earned money once in a while. And when I do I’d hate to be snubbed (which I never have been even though I dress like a poor slob). But I understand that the exclusivity is the exact reason why the very rich and upper class are drawn to the fashion industry. It separates them from ‘new’ money and makes them feel special.

      So no I don’t think this is an issue of racism or any other prejudice. Just plain snobbism which exists in all designer stores, and now the sales lady is back peddling and making excuses for her behaviour.

    • Snazzy says:

      HA HA Exactly JL ! People in Switzerland just don’t care about the mighty Oprah, that’s all

  35. Dee says:

    I live in london and traditionally the upper classes for obvious reasons are not black. Its also worth remembering that in europe, social mobility is not the same as in the US. I think to a larger degree in america you can make money and escape your class. Its percieved in a different way. In europe you are still working class even if you become a millionaire. The rigid class structure plays its part in how people are seen and black people are not associated with the upper or upper middle classes so i think its very likely that an uneducated person in a small country like switzerland makes a judgement on a black womans ability to pay for a hugely expensive item. Its racism though, but perhaps a sunconcious kind of racism.
    And finally having lived and work in a smaller european country, which shall remain anonymous, i have to say that in europe the attitude and awareness with regards to racism is not in anyway the same as in america or even the uk. Most black and brown people there have tougher time becoming intergrated.

  36. Madriani's Girl says:

    The real tragedy of this whole thing is the bag itself. It’s ugly as sin and not worth $38 never mind $38,000.

  37. The Original G says:

    Well, let’s say, for arguments sake, that there was no “isms”.

    Let’s say that this is how sales clerks in status stores, with the tacit approval of their owners treat customers who don’t look a certain way?

    How is that OK by anyone? I don’t get the Europeans here, being treated like sh!t and just accepting this treatment?

    • The Original Mia says:

      Exactly! Why is this acceptable behavior from people who want you to spend your money in their stores? I don’t get it.

      • Chutzpah says:

        Noone ‘agrees’ with it in Europe besides the men and women it is geared towards – those with oodles of cash and a need for ‘exclusivity’

        The point is:
        1. The story is about perceived rascism and a lot of white people who have had the same treatment are putting a question mark over it – as have I
        2. Snobby saleswomen is a first world problem frankly – we should be freaking out that she thinks spending 40 grand on a bag is OK its far more nauseating than some dumb uptight shop girl..

      • Helena says:

        Of course this kind of behaviour is not ok by European (or any other) standards. I have never ever heard that someone has been snubbed in a high-end fashion store based on how she is dressed or if she is not size 0.

        However I can imagine that skin color can play a role in how you are treated.

        And this is my opinion as a white European woman.

      • Annie says:

        As someone else pointed out, luxury brands can and do charge the prices they get because of exclusivity and image. Snob appeal, in other words.

        No one is going to pay $38,000 for a bag that every Tom, Dick or Harry can get their hands on. Why do you think Hermes doesn’t up their production of Birkin bags? There’s a year wait list if you order one. They’re minimum 10K a bag. They keep them in short supply so that they remain a desirable status symbol. If it’s too easy to get, it loses that status. If the ladies who are willing to pay 10K for a bag see the same one on the arms of a bunch of women around them who don’t appear to have the same socioeconomic staus, do you think they’d still be willing to pay for that exclusivity? Probably not.

      • Annie says:

        For that matter, why do you suppose Oprah is willing to shell out almost 40K for a bag? Or shops at Hermes? Or wears designer clothes?

        She might have gotten out-snobbed by a salesperson, but if she’s regularly shopping in luxury boutiques, she’s doing so for the snob appeal of walking around in clothes or carrying around a bag that broadcasts that she’s part of the “in” crowd who can afford these things. I’d also say that she’s almost certainly seen other shoppers get snubbed in these places because of their appearance which apparently hasn’t been a problem until it happened to her.

        It’s a tad hypocritical really. If she’s willing to buy into that system in the first place, she’s really got no business complaining about it.

  38. bravocueen says:

    WAIT. . .Tina Turner’s getting married???

  39. Garvels says:

    I believe the sles woman..why would she not want to sell that bag to anyone and earn an outrageous commission? Makes zero sense! Oprah did this as a PR move to promote her stupid movie!

    • Lizabet says:

      You heard the reason straight from Dana, the store owner who commented upthread–she’s willing to bravely sacrifice money if it means not forcing her poor employees to cater to American trash with the gall to have unappealing body types. She might lose sales, but by god, she has her integrity.

      We can’t expect these cultured, long-suffering Europeans to compromise their dignity by deigning to sell goods to overweight Americans, who are showing such flagrant disrespect for everyone around them by failing to starve themselves like decent educated people do. It’s just a difference in culture, don’t you know. I don’t like Oprah much, but I definitely believe her in this circumstance.

  40. Mrs.Darcy says:

    Since the store’s name has been outed, Why not just people “punk” them by going in and asking for that 35k Pounds bag!! Especially not dressed to the nines or eights (like Oprah) 😀 That should be fun!

    And Aniston line?? ouch!

  41. MG says:

    I dont care for Oprah but have to agree with her on this. If I said “I want to look at that bag,” don’t try to show me the cheaper one. End of story. Maybe the sales lady wasn’t outright rude or racist but she implied that Oprah should look at the cheaper one. If it was a celebrity the sales lady was familiar with do you think she would have hesitated to pull that bag down? Hell no.

  42. TG says:

    I don’t trust Oprah. I thought this story fishy from the beginning. I don’t know why we are expected to believe her.

  43. homegrrrrl says:

    I was in a high end store wearing flip.flops.the salesman refused to help me, but my nicely dressed friends were fawned over. We all laughed during and after. You know what? I never go into high end shops even if I want a product and can afford it. I refuse to pay for classism in any form. Shop girls s nobbed their way out of a job.

  44. lisa says:

    there’s a jennifer aniston collection of bag? that doesnt sound like something i should need a salesgirl to get for me. i should be able to throw that in a cart with some tide and diet coke.

  45. Dap says:

    If O. is right, why is she sorry then? She sounds like someone who realizes she has made a mistake to me.

  46. bettyrose says:

    I knew some rich (white) girls in college who talked about “dressing up” to go shopping in London or Paris so the sales staff would be nice to them. Not being from that world, I didn’t get it. Why would you spend daddy’s money at a place with rude sales people. I guess in Europe that’s a status thing. My only similar experience in the U. S. because I dont shop high end is with finding general contractors witb good reputations who are willing to work on small projects. They can get pretty snide, especially with a woman who is not easily persuaded into pointless upgrades.

  47. Bea says:

    Oprah made this an issue because she has a movie to promote and whatever she thought happened in that shop conveniently fell in line with her promotional tour.

    It’s another cog in a Hollywood publicity wheel no matter who you are.

  48. Decloo says:

    I find that if I want to be treated with respect in high-end establishments–hotels, planes, restaurants, shops–I make the effort to dress the part. It’s not so hard. If I check into a nice hotel, looking polished, I always get better treatment. I know this is totally different from the race issue but so many Americans traipse around Europe looking like slobs, it’s no wonder the majority are snubbed.

  49. Kim says:

    Oprah hates the N word yet she used it in her statement above. What a hypocrite. She looked like a hag with no money hence why she got that treatment. It had nothing to do with the color of her skin. Playing the race card makes one look unintelligent.

    • Latisse says:

      I’m so glad Kim that you have never had to deal with racism and thus have never had to play that ‘card’.

      As a black student at an expensive university, I was constantly asked if I was on scholarship or some form of financial aid.

      As a black woman in Finance, I was constantly asked if I was someone’s secretary.

      As a black woman in high end stores, I am usually served after most of my white friends. A lot of whom are not dressed nearly as nicely. Not always but usually. Sometimes I am outright ignored.

      But I guess I shouldn’t mention, or god forbid complain about any of that because it according to you will make me look unintelligent.

      The ignorance in this comment section is both staggering and disappointing.

      • Annie says:

        Well, I can’t speak for the US as I’m not from there. But if it makes you feel any better, as an attractive tall blond with a nice figure, people tend to think you’re not too bright and any career advancement you acheive is because maybe you slept with someone. And yes, as a white woman, you get taken for the secretary as well much of the time, so I think it’s just plain old sexism. That said, often when faced with people like that, I’d leave them stewing in their stereotypes. Strategically, it’s an advantage to have your competitors seriously underestimate you. Their bad, not mine… I’m not obliged to correct their stupidity when I can use in my favour.

      • Kip says:

        @Latisse
        thank goodness for your comment, I can’t handle the ignorance and privilege in this thread. Staggering is right

      • The Original Mia says:

        +1

      • Jo 'Mama' Besser says:

        Hm. Really, right?

  50. Lisa says:

    But then she calls them thugs? k.

    • Stacy says:

      She was talking about the morons on twitter and online who use the “N” word to black celebrities, hiding behind the anonymity of the Internet, NOT the store.

      Reading the whole story before you post would be smart on your part.

  51. DAFFY says:

    have u ever seen OPRAH without 5 hours of hair and makeup?

    • Latisse says:

      What exactly is your point???? That without 5 hours of hair and makeup, she is not worthy of polite and respectful service? Are you guys kidding me with these comments???

  52. Sarah says:

    As I was told, “if you are going to look for racism everywhere, you will never be dissapointed.”
    Of course, I am mostly white (and just look like I have a great tan, liberatarian/conservative so I am told I am racist for that alone. But since my great grandmother was black, the liberals tell me I am an Uncle Tom for not being a liberal. It is so confusing!! 🙂

  53. Elle. says:

    Look, guys, somebody might have said this above, but I didn’t go through all the comments. However, here is a tiny note on this situation: I am European but I have worked in a shop in the US as sales agent, for about 3 months. And there is a huge difference between European approach and thee American approach. I am not even talking about Oprah’s case right now, but I read here hat a lot of the American readers got shit attitude in European stores. Let me tell you this: in European stores, while being professional and polite is mandatory, the sales people will let you do your thing. They don’t always say hello perhaps, but they let you look around, try stuff, etc. and only if you need help, they will or should offer it. Personally I prefer being left alone, try my stuff and then pay and go. However..,.. In the US, while working, i was supposed to grit customers with a huuuuge smile, say hello, talk about offers, discounts, compliment their clothes or whatever. I was very good at it but it was exhausting for me, because we don’t really do it like this back home. And the feedback to my ,,American approach” was quite positive and I was glad I was doing a good job, but this was only with American customers. I learned to recognise instantly European customers in that American shop where I worked, because they seemed to want to be left alone more and they gave me the feeling they felt a bit uncomfortable if I was too talkative or smiling or too ,,can i help you? ” – ish. Which for me was very understandable. I hope you don’t take this the wrong way, I also don’t want to generalise this to all Europeans, but this is just the habit here, I guess..

  54. Sarah says:

    Why do people from the US always refer to Europe as if it’s a country? There are many many different countries and cultures in Europe, try watching the world news ffs.

  55. Timber says:

    Oh Oprah, enough. Tina Turner is black and loves Switzerland so much that she is a citizen there.

  56. Kaytee says:

    I live in Europe. Most sales people here are assholes. That is why I only shop online.

  57. bored_01 says:

    Yeah I totally believe Oprah on this one.

  58. Mar says:

    This was just a stupid story all together.

    She is getting desperate- first LL and them this?
    Seriously- talk about something meaningful instead if the crap you promote lately O.

  59. Jen says:

    Oprah should know better. I think it’s a matter of snobbism and not race. I’m white and get the same kind of response sometimes. And so what to bad for them they missed a sale. Why take it personnaly, I don’t let other people define me by there short mindingness . Oprah is showing a lack of self confidence by letting this incident bother her. Plus nobody should buy a purse for 40.000$. No matter how rich you are. Ah! The misery of the rich and famous!

  60. Lflips says:

    I really don’t care for Oprah but I think she’s being incredibly classy about this awful situation.

  61. Denise says:

    It seems that no one knows what really happened as they cannot agree. But let’s realise that Oprah is not infallible. I just don’t trust her these days. And the timing of this story and her film is highly dubious – remember Beloved tanked and she was devastated? Whatever it takes, I guess. This story is starting to rot, it’s time to throw it out.

  62. Sugarrbunny says:

    First of all it was a Tom Ford Purse. If Oprah wanted one Tom would send her one. Second, Europe is very full of itself it’s just a fact & whether they knew who Oprah was or not, they pegged her as American & that is all they need these days to be rude it seems. AND third, this is all for publicity. Her movie is coming out & everyone’s talking Oprah.

    Just like the Hermes story which was nuts as the store had just closed & Hermes in Paris would have told God to come bank another day

  63. Nikita says:

    im white, blond and tall, i live in Germany, in a big city. once ive been in a hermes shop and a LV shop and the clerks are very snobby and arrogant. no matter who you are they are just bitc.hes. I dont get it, if you want to spend 2000 € or mora for a bag, they shold kiss our feet because a bag is never ever worth 2000€!! It happend to me also in Rome. So its not race, its because your a human 😉 and these clerks doesnt earn much money. So i always think to myself, Gosh, they dont earn much money in a shop, i earn much more money then they do but they treat you like your an idiot.

  64. Mabs says:

    The saleslady was a snob. Flat out. What percentages are attributed to any causes is anyone’s guess. SHE might not even know; the bitch snob snubbed an American celebrity and has to now deal with it. lol The stories should get interesting though, at least for a few seconds.

  65. LaurieH says:

    Honestly, I don’t see the need to take one side or the other. Both have their points. In defense of the shop girl: the vast majority of people who walk into high-end stores are just tire kickers. Most have no intention or ability to buy anything, but still get some enjoyment in looking/touching what “the haves” can have. The vast majority of salespeople in high-end stores work on commission and these tire-kickers are just a colossal waste of time. American tourists in European luxury shops are almost always invariably tire kickers, mainly because 1) they are limited in what they can take back through customs and 2) the value of the dollar is way less than the euro or sterling pound, so they aren’t really getting a “deal”. The shop clerk obviously didn’t recognize Oprah (and why would/should she?) and, upon hearing her American accent, played the odds that this was just another American tire-kicking tourist. Her mistake. Then again, Oprah didn’t say she intended to buy the purse, only that she wanted to look at it – so maybe the clerk was right. Also, clerks really try to limit the number of customers handling the bags. The oil and dirt on our hands ruins the leather. In defense of Oprah – no salesperson should ever make a visual appraisal of someone’s net worth. In this day and age, you just can’t tell anymore – particularly among Americans who, unlike Europeans, will often dress above or below their actual financial status. In example, my godparents are multi-millionaires. You wouldn’t know it by how they dress. Some wealthy people (usually the nouveau riche) like to display their wealth. Others prefer to keep it hidden. Al Neuharth, the late founder of USA today famously (at least to us locals) would drive his beat-up 1960’s Corvair to the local Cocoa Beach restaurant just to avoid detection. Oprah tends not to flash her considerable wealth outside of the red carpet. Still, like many celebrities, she just assumes everyone knows who she is and, it would seem, was mostly upset over the fact that she was not immediately recognized and treated with the usual syncophantic behavior that most celebrities comes to expect and feel entitled to. That being said, kudos to Oprah for just walking out.

  66. Jo 'Mama' Besser says:

    I’ve seen a lot of customers throw absolute fits inside stores and hold up lines for God knows how long when they didn’t believe that they were getting the service they deserved whether the complaints were valid, or nor. None of them were named Kwame. You know, if we’re just assuming that it’s persons of a certain carriage who might speak up at the notion of not having got what they considered to be their due service.

    And though it sucks that you got bad treatment because of how you looked when you ‘looked right’ at specific places, it doesn’t neutralize all the incidents of typical discrimination, it just gives you a taste of how unfair and up themselves some people can be. It’s still an aberration, but an eye-opening one.

    A lot of people are just fine with treating each other like crap.

  67. Em says:

    I think this is more moneyism than racism, the assistant didn’t think she looked like she could afford it, and perhaps made a judgement call on that, part of the job in exclusive stores is to discourage day tripper-window shoppers. It happens to white, Asian, Latino and polka-dot people on a regular basis in the swank-stores across Europe.

    This is very high end store, surely they had camera security, a viewing of that would probably show what exactly happened. Perhaps its more about Oprah’s hurt feelings over not being recognized than any thing else.

  68. Bridget says:

    Really, what was the salesperson going to say? ”Yep, I saw an unkempt black woman come in amd ask to see the most expensive item on this floor, andshe shouldn’t even be able to afford that. Now please come buy expensive stuff from me at this store!”

  69. Nan209 says:

    I don’t have to go all the way to Europe to get shite service…when I can get right here in the states.

    In the town next to ours my husband was hovered over in a sports store b/c he was a little too dark for the store owner. The owner didn’t even bat an eye at me but everywhere my husband went the owner was sure to go.

  70. Annie says:

    One point to make. The saleswoman has worked there for 5 years. The owner of the store, who may or may not be a snob, most likely isn’t a racist as she’s a close enough friend of Tina Turner’s to have been invited to her wedding.

    It seems unlikely to me that she would keep someone on for that long AND publicly jump to her defense if this woman was using race as a criteria of judging the clientel, especially in a city where most of the big spenders are not white.

    Is anyone else wondering how PO’d Tina Turner is right now that her wedding has been turned into an “all about Oprah and the bag that never was” event? Especially since it involves dissing one of her friends?

  71. Caroline says:

    The salesclerk is absolutely disgusting.

  72. NewWester says:

    If a person has to deal with snobby or racist store clerks when they enter a store. I can see why so many people prefer to shop online!

  73. St says:

    Can we see now surveillance camera video? To close it all. I wish that shop would release it.

  74. jasmine says:

    i don’t believe a word oprah’s saying. she’s all in your face type of a person and probably thought she could get away by her diva antiques and it backfired on her…….

  75. endoplasmic_ridiculum says:

    Why would anyone wear a bag from the Jenifer Aniston line of Tom Ford to a wedding. Crocodile or not – it’s too bulky! Not a wedding reception bag at all.

    That’s pretty much my only firm opinion on this subject.

  76. Fran says:

    Or maybe a girl that has perfect Italian, German, Swiss and German Swiss and French, didn’t use the most correct form of English to say what she meant. C’mon now. This is ridiculous and blown out of proportion.