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UCLA Medical Center has fired 13 workers, will suspend six more, and is set to discipline six doctors for looking at Britney Spear’s computerized medical records without authorization. Hospital officials said this also happened in September, 2005 when she had Sean Preston at that hospital. Instead of installing a security system with multiple levels of access on their computer records, they’re blaming the people who looked at them when they left them wide open. I know people shouldn’t be snooping like that and they’re entirely to blame, but it’s lame of the hospital not to have done something about it the first time and to think the solution is to let heads roll. It’s human nature to snoop like that and they need to hire a programmer because this is going to happen no matter who they fire.
The hospital says that only Britney’s non-psychiatric records were accessible to staff. When anyone uses the system it’s easy to see what they’re looking at, because there’s an audit trail created with their PIN number.
The union for the hospital workers is pissed that only workers at a lower level, and no doctors, are getting fired for the same offense.
Unlike UCLA, Cedars-Sinai Medical Center has a system that lets them limit access to certain records only to people who are authorized to view them. That sounds a hell of a lot cheaper to install than having to hire 13 new workers just because they were nosy.
This isn’t an issue of selling information to the tabloids, either, at least according to the hospital. They say “there is no evidence that any employee leaked information to the media or sold it,” and considering that her psychiatric records were in a separate system, there probably wasn’t much dirt there anyway.
Listen to how UCLA staff spins this to make it sound like they’re doing something about it. There is no mention of installing security measures to limit access, they think that they should trust people and then fire them afterwards:
Questioned about the breaches, officials acknowledged that it was not the first time UCLA had disciplined workers for looking at Spears’ records. Several were caught prying into records after Spears gave birth to her first son, Sean Preston, in September 2005 at Santa Monica-UCLA Medical Center and Orthopaedic Hospital, officials said. Some were fired.
“It’s not only surprising, it’s very frustrating and it’s very disappointing,” said Jeri Simpson, the Santa Monica hospital’s director of human resources, who handled the discipline in the first instance.
“I feel like we do everything that we possibly can to ensure the privacy of our patients and I know we feel horrible that it happened again.”
Simpson said UCLA treats celebrities “all the time and you never hear about this.”
“I don’t know what it is about this particular person, I don’t know what it is about her,” she added, referring to Spears.
Hoping to head off such problems, UCLA officials sent a memo the morning Spears was hospitalized Jan. 31, reminding employees that they were not allowed to peruse records unless directly caring for a patient. Spears, 26, was not specifically mentioned.
“Each member of our workforce, which includes our physicians, faculty, employees, volunteers and students, is responsible to ensure that medical information is only accessed as required for treatment, for facilitating payment of a claim or for supporting our healthcare operations,” chief compliance and privacy officer Carole A. Klove wrote in an e-mail to all employees.
“Please remember that any unauthorized access by a workforce member will be subject to disciplinary action, which could include termination.”…
Klove declined to discuss specifics of the most recent incidents, citing privacy protections for patients and workers. But she did say the hospital began taking disciplinary actions immediately upon discovering each breach.
“Right from the minute she came in, audits were continually being done,” she said. “We watch this all the time. We have people dedicated to looking at records to monitor access.”
When employees look at a patient’s records electronically, they leave an electronic trail. “We advise all of our workforce that their password is their PIN for lack of a better analogy, and it is their signature,” Klove said. When it is used, the systems track which screens they view and for how long.
[From The LATimes]
It sounds like that audit trail is working really well for you, UCLA medical center. /End rant on corporate stupidity.
In related news, staff on the set of “How I Met Your Mother,” in which Britney will guest star, are wearing wristbands to make sure that unauthorized people don’t gain access to the set while the pop star is there. Star Neil Patrick Harris said he was even denied entry to the stage once when the security teams changed and didn’t recognize him.
Britney is shown shopping at the Beverly Center yesterday. I wonder if her $1,500 a week allowance rolls over to the next week of if she’s got to use it or lose it. Thanks to WENN for these photos.















































